Accessibility Statement

Last updated: 10 August 2026

FitQuest is a sole proprietorship registered in Ontario, Canada. We want disabled people to be able to use FitQuest — to sign up, to train, to talk to their coach, and to cancel — as independently as anyone else.

The standard we work to

We are working towards WCAG 2.1 Level AA.

Ontario's Integrated Accessibility Standards Regulation (O. Reg. 191/11) sets WCAG 2.0 Level AA as a legal requirement for private organisations with 50 or more employees. FitQuest is far smaller than that, so the regulation does not currently bind us, and we are not going to claim a compliance obligation we do not have. We are working to the newer 2.1 standard anyway, because the point is that people can use the product.

Where we currently stand

Conformance status: non-conformant, and not yet formally audited.

That is the honest answer. We have not run a full accessibility audit, so we are not going to tell you FitQuest is "partially conformant" — that phrase would imply a measurement nobody has taken. Here is what we do know, counted from the code on 6 August 2026.

What is in place:

• Every page declares its language, so screen readers pronounce it correctly.
• Reduced-motion is honoured. The landing page is heavily animated, and if your system asks for reduced motion the animation is replaced by still images rather than merely slowed down. The app respects the same setting.
• Every image in the app carries alternative text, or is marked decorative.
• Most controls are real buttons — 161 of them — which means they work with a keyboard and announce themselves properly.

Known barriers, not yet fixed:

• Ten controls are clickable div elements rather than buttons. A keyboard cannot reach them and a screen reader will not announce them as controls. This is the most significant barrier on this list and it is first in the queue.
• There is no skip-to-content link, so a keyboard user tabs through the navigation on every page before reaching the content.
• Focus indicators have not been checked for contrast, so the outline showing where you are may be hard to see against some backgrounds.
• Form labels are inconsistent. Some inputs are correctly associated with their labels and some are not. The advisory and intake forms are the longest forms in the product and matter most here.
• Colour contrast has not been measured anywhere in the product.
• No screen-reader testing has been done. Not with VoiceOver, not with NVDA.

We have not put target dates against those, because a date we invent to look responsive is the same category of thing as a conformance claim we have not measured. They are queued and funded work, not aspirations.

Tell us about a barrier

If any part of FitQuest stops you from doing something, tell us. You do not need to explain why, or describe your disability, or use any particular words.

• Email: tysonfinn@fitquest.training
• We will acknowledge within two business days and tell you what we can do and by when.
• If you need information from FitQuest in another format — large print, plain text, read aloud — ask, and we will provide it at no extra cost.

Alternatives while we improve

FitQuest is a coaching relationship first. If the app is a barrier for you, your coach can deliver anything the app does — your plan, your check-ins, your review — by email, phone, or in person. This is not a lesser version of the service and it does not cost more. No FitQuest offer omits a component, and help with a genuine need is never withheld.

That commitment is not a workaround we invented for this page. It is how the product is designed: the six components of coaching are in every membership at every level, and care is never gated.

Feedback that goes nowhere is not feedback

Accessibility reports are read by Tyson personally. If you do not hear back within two business days, email again — something failed, and we would rather know.